When providing interior solutions, major companies transfer ALL RISK to BUYER. This goes in various forms. Some in the form of money taken before designing then an advance to start work, and finally by taking all the money before completion. At any of these stages, there is little scope to protect the interest of the Buyers or a tangible way to put the Interior Company to test. Let us share this a little more elaborately.
What is wrong with this Arrangement?
This is obviously an unequal relationship, as tilt for risk of experience lies with the customer/ client.
The Team that discussed with you in the experience centre, may not be a part of the execution or operations team. So how does one ascertain on what is being promised against what will be delivered?
Owing to the nature of business, NO interior Company can have a spotless record. Even in the last fifty project, they will be at least one dissatisfied client.
Aha… You knew that but what can YOU do to REDUCE the Risks if NOT Mitigate it Completely?
Let’s look at Our Solution and how WE do Things at our place
For the Designing Stage: Free Designing for One Room. If the customer does not like what they see, we can shake hands and part ways.
No Risk Sample Execution: Once the entire designing has been completed, ONE ITEM shall be executed as per design without any financial commitment from the client. If the customer is not fully satisfied, we either fix it, or the customer can walk out, no questions asked. If the customer is satisfied, it’s a confirmed order.
Test Team is the Final Team: The Team that has been a part of the designing, is hand-in-hand for the execution of the sample. So when the sample is approved, the balance project shall be completed by the same team. This ensures the quality of workmanship is consistent.
The Obvious Benefits of this Arrangement:
Thus, there comes a Customer Centric Interior Solutions Company, which has the expertise and resources to tackle a problem in case of an unfortunate incident.
It saves both parties significant time which would be spent exploring and arriving at a consensus easily.
References and seeing completed sites show you works only from a satisfied/ delighted client. The firsthand touch-feel in your own premise at actual work makes it more tangible and in-control experience for the customer.
If there are any hidden costs, the sample construction will mostly ensure it comes out in time than as a surprise later.
Finally, there is a Company willing to take some risk for the customer. Experience another level of customer friendliness.
All risks may or may not, but calculated and mitigated risks are definitely worth it!
Wishing you health, wealth happiness in your homes and life!
To know more, reach out to us on deepika@wowinterior.com.
